Refunds and Returns Policy
At Ark of Fire, we distinguish between digital music downloads and physical merchandise. This policy explains your rights and how to contact us if there is a problem with your order. Your statutory consumer rights remain unaffected.
Digital music downloads
Digital music files are delivered electronically and cannot be physically returned. Where you have expressly agreed to immediate delivery of digital content and acknowledged before purchase that you lose your statutory right of withdrawal once delivery begins, you cannot cancel the purchase simply because you change your mind after delivery has started.
We do not offer discretionary refunds for correctly supplied digital downloads after delivery has begun. This does not affect your legal rights if a download is not supplied, is defective or does not conform to the purchase agreement. Please contact us with your order details so we can investigate and, where appropriate, restore access, supply a working file or provide another remedy required by law.
Important: The loss of the right of withdrawal applies only when the required express consent, acknowledgement and confirmation have been obtained in accordance with applicable consumer law. If those conditions are not met, statutory withdrawal rights may still apply.
Current availability: Ark of Fire currently offers digital downloads only. Physical merchandise is not yet available. The following merchandise terms will apply if physical products are offered in the future.
Physical merchandise (when available)
For most physical merchandise purchased online by consumers in the Netherlands or European Union, you have the right to withdraw from the purchase within 14 days after receiving the goods, without giving a reason, subject to statutory exceptions.
To exercise this right, email support@ark-of-fire.com within the 14-day period with your order number and a clear statement that you wish to withdraw. After notifying us, you normally have a further 14 days to return the goods.
You may inspect merchandise as you would in a shop. You may be responsible for diminished value caused by handling beyond what is necessary to establish the item’s nature, characteristics and functioning. Statutory exceptions may apply, including certain personalised items and qualifying sealed goods once unsealed.
Refunds for physical merchandise
Following a valid withdrawal, we refund the payments covered by the withdrawal, including standard outbound delivery charges where legally required, within 14 days after being informed of your decision. We may withhold the refund until we have received the returned goods or you have supplied evidence of having sent them back, whichever is earlier. Refunds are normally made using the original payment method unless otherwise agreed.
Return shipping costs are generally your responsibility only if you were informed of this before purchase. Where merchandise is faulty, damaged or not as described, your statutory rights apply and you should contact us so we can arrange an appropriate solution.
Returns and contact
Please contact us before sending a return so we can provide the correct return instructions and address. Do not send items to an address that has not been confirmed for your order.
Email: support@ark-of-fire.com
This policy does not limit any mandatory rights available to you under applicable consumer law.